Roku Error Code 001 — What It Means & How to Fix It

What Does This Error Mean?

Roku error 001 means your device has lost its network connection. It cannot reach the internet to stream content. This is usually caused by a Wi-Fi issue, a router problem, or an internet outage in your area.

Affected Models

Roku Express
Roku Express 4K
Roku Streaming Stick 4K
Roku Ultra
Roku TV

Common Causes

Your Wi-Fi router has lost its internet connection or was restarted
The Roku device is too far from the router and the signal is too weak
Your internet service provider is experiencing an outage in your area
The Wi-Fi password was recently changed and Roku still has the old one
There is too much interference from other devices or nearby networks

How to Fix It

Restart your Roku device. Go to Settings > System > System Restart. If you cannot access the menu, unplug the Roku for 10 seconds and plug it back in.

A simple restart fixes temporary connection glitches more often than you would expect.
Restart your router and modem. Unplug both devices, wait 30 seconds, then plug the modem in first. Wait for its lights to stabilize, then plug the router back in.

This refreshes the connection between your home network and your internet provider.
Check if other devices in your home can connect to Wi-Fi. Try loading a website on your phone or laptop.

If nothing else can connect either, the problem is your internet service — not the Roku.
Move the Roku closer to your router if possible, or remove obstacles between them. Walls and large furniture weaken Wi-Fi signals.

You can check your signal strength on Roku at Settings > Network > About.
If your Wi-Fi password changed recently, reconnect your Roku. Go to Settings > Network > Set Up Connection and enter the new password.

Make sure you type the password exactly — Wi-Fi passwords are case-sensitive.

When to Call a Professional

If you have tried all the steps below and your Roku still shows error 001, your internet connection may have a deeper issue. Contact your internet service provider to check for outages or line problems. If other devices also cannot connect, the issue is likely your router or modem.

Frequently Asked Questions

Why does my Roku keep losing its connection?

Frequent disconnections usually mean the Wi-Fi signal is too weak. Try moving the Roku closer to the router. If that is not possible, consider getting a Wi-Fi extender to boost the signal.

Can I use an ethernet cable instead of Wi-Fi?

Yes, if your Roku model has an ethernet port (like the Roku Ultra). A wired connection is more stable than Wi-Fi. For models without an ethernet port, you can buy a USB ethernet adapter from Roku.

Will error 001 go away on its own?

It might, if the cause was a temporary internet outage. Once your internet comes back, the Roku should reconnect automatically. If it does not reconnect on its own, restart the Roku to refresh the connection.