HP Printer Error Code E6 — What It Means & How to Fix It

What Does This Error Mean?

The E6 error means the paper tray is empty or the printer cannot detect paper. This is one of the simplest HP errors to fix. Just load paper into the input tray and press the Resume button.

Affected Models

HP DeskJet 2700 Series
HP DeskJet 4100 Series
HP ENVY 6000 Series
HP OfficeJet 8000 Series
HP LaserJet Pro M100 Series

Common Causes

The input tray is completely empty
Paper is loaded but sitting below the sensor detection level
The paper guides are not adjusted to the correct paper width
The paper tray sensor is covered by dust or small bits of torn paper
Curled or wrinkled paper is preventing the feed rollers from grabbing sheets

How to Fix It

Pull out the input tray and check if it is empty. If so, load a stack of 10 to 25 sheets of fresh paper.

Do not overfill the tray past the maximum line marker.
Make sure the paper is pushed all the way to the back of the tray until it stops.

Paper that is not fully inserted will sit below the sensor and trigger the error.
Slide the paper width guides inward until they lightly touch the edges of the paper stack.

Guides that are too wide or too narrow can cause detection problems.
Check for any small scraps of paper or debris stuck inside the tray area. Remove anything you find.

Even a tiny piece of torn paper can block the sensor.
Close the tray and press the Resume or OK button on the printer to retry.

If the error persists, power cycle the printer — turn it off, wait 30 seconds, then turn it back on.

When to Call a Professional

The E6 error is almost always fixable at home. If fresh paper is loaded correctly and the error keeps appearing, the paper detection sensor may need replacement. This is a low-cost repair, typically $40 to $80.

Frequently Asked Questions

Why does my HP printer show E6 when there is paper loaded?

The paper may not be pushed in far enough for the sensor to detect it. Remove all the paper, tap the stack on a flat surface to align it, and reload it firmly. Also make sure the width guides are snug.

Can I use cardstock or thick paper without getting the E6 error?

Some HP models handle thicker paper without issues. However, if the paper is too thick for your model, the feed rollers may not grab it. Check your printer manual for supported paper weights.

Is the E6 error the same as the E0 error?

They are very similar. Both relate to paper detection issues. The exact meaning can vary slightly between HP models. The troubleshooting steps are essentially the same for both.