HP Printer Error Code E1 — What It Means & How to Fix It

What Does This Error Mean?

The E1 error means your HP printer has a paper jam. A sheet of paper is stuck somewhere inside the printer. You will need to open the printer and carefully remove the jammed paper.

Affected Models

HP DeskJet 2700 Series
HP DeskJet 4100 Series
HP ENVY 6000 Series
HP OfficeJet Pro 9000 Series
HP LaserJet Pro M100 Series

Common Causes

A sheet of paper is physically stuck in the paper path
Small torn pieces of paper are left behind from a previous jam
Paper that is wrinkled, damp, or curled was loaded into the tray
Too much paper was loaded into the tray, causing sheets to overlap
The paper rollers are dirty or worn and cannot grip paper properly

How to Fix It

Turn the printer off and unplug it from the wall. Wait about 30 seconds before proceeding.

Unplugging the printer ensures your safety and resets internal sensors.
Open the front cover or top lid to access the paper path. Look for any jammed or crumpled paper.

Check your printer manual if you are unsure how to open the access panels for your model.
Gently pull the jammed paper out with both hands, pulling in the direction the paper normally travels.

Do not yank the paper. Pulling too hard can tear it and leave small pieces behind.
Check for any small torn pieces of paper still inside. Use a flashlight to look in the rollers and paper path.

Even a tiny scrap of paper can cause repeated jams if left behind.
Close all covers, plug the printer back in, and turn it on. Try printing a test page.

If the E1 error returns immediately, there may still be paper stuck deeper inside.

When to Call a Professional

Most paper jams can be cleared at home in a few minutes. If you cannot see or reach the jammed paper, or if jams happen every time you print, the rollers may need cleaning or replacement. A service visit typically costs $60 to $120.

Frequently Asked Questions

Why does my HP printer keep jamming over and over?

Repeated jams usually mean the paper rollers are dirty. Try wiping the rollers with a lint-free cloth slightly dampened with water. Also make sure you are using the right paper type and not overloading the tray.

Can a paper jam damage my HP printer?

A single jam will not cause damage if you remove the paper gently. However, yanking paper out forcefully can scratch the rollers or break internal parts. Always pull slowly and steadily in the direction the paper normally moves.

I cleared the jam but the E1 error is still showing. What do I do?

There may be a small torn piece of paper still stuck inside. Open all accessible panels and use a flashlight to look carefully. If you still cannot find anything, try turning the printer off and on again to reset the sensor.