13.2
HP Printer
Severity: MinorWhat Does This Error Mean?
Error 13.2 means paper is jammed near the rear door of your HP printer. The paper got stuck as it was exiting the back of the machine. This is an easy fix you can handle at home in a few minutes.
Affected Models
- HP LaserJet Pro M400 Series
- HP LaserJet Pro M600 Series
- HP LaserJet Enterprise M605
- HP LaserJet Pro MFP M428
- HP Color LaserJet Pro M454
Common Causes
- Paper curled or wrinkled as it passed through the fuser and caught near the rear door
- The rear access door was not fully latched, causing misalignment in the paper path
- Paper that is too heavy or too thick for the printer's settings got stuck at the exit point
- Worn output rollers failed to pull the page out smoothly after fusing
- A torn scrap from a previous jam was left near the rear exit area
How to Fix It
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Turn the printer off. Press the button or lever to open the rear access door and let it drop fully open.
Do not force the door open. If it resists, check for a secondary latch on the side.
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Look inside the rear opening for jammed paper. Grasp the paper with both hands and pull it out gently toward you.
Pull slowly and evenly. Tearing the paper inside the fuser area can leave small scraps that cause future jams.
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Check the fuser rollers (the two rollers at the rear of the machine) for stuck paper or torn pieces.
The fuser may be hot if the printer was recently in use. Wait five minutes before reaching in.
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Close the rear door firmly until it clicks. Then open the front cover and visually check for any additional paper scraps inside.
Even a small piece of torn paper left inside will trigger the jam error again.
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Turn the printer back on and print a test page to confirm the jam is cleared.
If error 13.2 reappears, repeat the inspection — a hidden scrap is usually the cause.
When to Call a Professional
A rear door jam is almost always fixable at home. If the jam repeats every few pages even with quality paper, the output rollers may be worn. Roller replacement costs about $40 to $90 at a service center.
Frequently Asked Questions
Why does my HP printer keep jamming at the rear?
Rear jams are often caused by paper that is too thick or too curled. Try flipping the paper stack over in the tray before loading. If jams persist, the output rollers may need cleaning or replacement.
Is it safe to reach into the rear door while the printer is on?
No. Always turn the printer off before reaching inside. The fuser area generates heat that can cause burns. Wait a few minutes after powering off before touching internal parts.
Can I print on heavy cardstock in my HP LaserJet?
Most HP LaserJets support cardstock up to 90 lb cover weight. For heavier media, use the rear door as the straight-through paper path to reduce jamming. Check your printer's spec sheet for the maximum supported paper weight.