Canon Printer Error Code E41 — What It Means & How to Fix It

What Does This Error Mean?

Error E41 means your Canon printer is in the wrong mode for the operation you are attempting. For example, the printer may be in scan-only mode when you try to print, or in copy mode when you try to send a fax. Switch the printer to the correct mode and try again.

Affected Models

Canon PIXMA MX490 Series
Canon PIXMA MX920 Series
Canon PIXMA TR8500 Series
Canon PIXMA TR4500 Series
Canon MAXIFY MB2700 Series

Common Causes

The printer's mode selector is set to Scan or Copy when a print job is sent from the computer
The correct function button was not selected on the printer control panel before starting the job
A previous job left the printer in a different mode and it was not reset
The printer received conflicting commands from multiple devices at the same time
A firmware glitch caused the printer to enter an unexpected mode state

How to Fix It

Look at the printer's control panel and identify which mode it is currently in. Look for a mode indicator light or display.

Most Canon all-in-one printers have dedicated buttons for Print, Copy, Scan, and Fax functions.
Press the button for the mode you want to use. For example, press the Copy button if you want to copy, or confirm your computer is sending a print job.

The printer's mode must match what you are trying to do. Sending a print job while the printer is in scan mode will trigger E41.
Cancel any current or pending jobs. On your computer, open the print queue and delete all pending print jobs.

Conflicting pending jobs can leave the printer confused about which mode to be in.
Turn the printer off, wait 10 seconds, then turn it back on. Allow it to complete its startup cycle.

A restart resets the mode state and clears any software glitches causing the wrong mode.
Try your operation again. If printing from a computer, make sure the correct printer is selected in your application.

Sending a job to the wrong printer in your Windows or Mac printer list is a common cause of confusing mode errors.

When to Call a Professional

Error E41 is almost always fixed by selecting the correct mode on the printer. No technician is needed for this error. If the printer persistently enters wrong mode states on its own, a firmware update or factory reset may help. Contact Canon support at 1-800-OK-CANON (1-800-652-2666) for firmware and reset guidance.

Frequently Asked Questions

Why would my printer switch to the wrong mode by itself?

This can happen if the printer received a conflicting command, if a button was accidentally pressed, or if a firmware glitch occurred. It can also happen if two people or devices tried to use the printer at the same time. A simple restart usually fixes it.

Does E41 mean my printer is broken?

No. E41 is a mode mismatch error, not a hardware failure. Your printer is working fine — it is just in the wrong state for what you want to do. Select the correct mode and the error will clear immediately.

Can updating the firmware prevent E41 from occurring?

Yes, in some cases. Firmware updates can fix bugs that cause printers to enter unexpected mode states. Visit Canon's website, search for your printer model, and check the support section for available firmware updates.