E16
Canon Printer
Severity: MinorWhat Does This Error Mean?
The E16 error means one or more ink cartridges in your Canon printer have run out of ink. The printer has stopped because it detected that a cartridge is empty. You need to replace the empty cartridge to continue printing.
Affected Models
- Canon PIXMA TS3500 Series
- Canon PIXMA MG2500 Series
- Canon PIXMA TR4700 Series
- Canon PIXMA TS5300 Series
- Canon PIXMA MG3600 Series
Common Causes
- One or more ink cartridges have run completely out of ink through normal use
- The printer's ink level sensor has determined a cartridge is below the minimum usable level
- A refilled cartridge was not refilled completely and the sensor still reads it as empty
- The cartridge's electronic chip was not reset after refilling, so the printer thinks it is still empty
- The ink level sensor is misreading a cartridge that still has some ink remaining
How to Fix It
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Open the printer cover and wait for the carriage to move to the center. Look at the ink indicator lights to identify which cartridge is empty.
On most Canon printers, the empty cartridge's light will be blinking or showing an alert.
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Press down on the empty cartridge to release it, then pull it out of the slot. Dispose of it properly.
Many office supply stores accept empty cartridges for recycling. Some even offer store credit.
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Unpack the new cartridge. Remove all protective tape and orange caps from the new cartridge before installing.
There is usually an orange pull tab on the tape. Make sure to remove the cap covering the ink outlet as well.
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Insert the new cartridge into the correct slot and press it firmly until it clicks into place.
The color-coded labels on the slots help you match each cartridge to the right position.
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Close the printer cover. The printer will automatically detect the new cartridge and the E16 error should clear.
The printer may run a brief alignment or initialization cycle after you install a new cartridge.
When to Call a Professional
The E16 error does not require professional service. You just need to replace the empty ink cartridge with a new one. Replacement Canon cartridges cost $10 to $30 each depending on the model. You can buy them at any office supply store, online retailer, or Canon's website.
Frequently Asked Questions
Can I keep printing with an empty cartridge?
No. Once the E16 error appears, the printer stops until the cartridge is replaced. Printing with a completely empty cartridge can damage the print head. The printer locks out printing to protect itself.
Can I use refilled cartridges to save money?
Yes, but refilled cartridges sometimes cause issues. The cartridge chip may need to be reset after refilling, or the printer may not recognize the refilled ink level. Genuine Canon cartridges are more reliable but cost more.
How do I check ink levels before they run out?
On the printer itself, some Canon models show ink levels on a small display screen. You can also check from your computer using the Canon IJ Printer Utility or Canon PRINT app. Checking regularly helps you order replacements before they run out.