E02
Canon Printer
Severity: MinorWhat Does This Error Mean?
The E02 error means your Canon printer is out of paper or cannot detect paper in the tray. This is a simple error to fix. Load paper into the rear tray or cassette and press the Resume button to continue.
Affected Models
- Canon PIXMA TS3500 Series
- Canon PIXMA TR4700 Series
- Canon PIXMA G3000 Series
- Canon PIXMA MG3600 Series
- Canon PIXMA TS5300 Series
Common Causes
- The paper tray or rear tray is completely empty
- Paper is loaded but not aligned properly with the paper guides
- The paper feed roller is dirty and cannot grip the paper
- The paper is curled, damp, or wrinkled, preventing proper feeding
- Too few sheets are loaded — some Canon models need at least 10 sheets to feed properly
How to Fix It
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Check the rear tray or paper cassette. If it is empty, load a stack of at least 10 sheets of plain paper.
Do not exceed the maximum load line marked inside the tray.
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Make sure the paper is pushed in all the way and the paper guides are snug against the edges of the stack.
Loose guides allow paper to shift and misfeed.
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Fan the paper stack before loading it. This separates sheets that may be stuck together.
Stuck sheets are a very common cause of feed failures, especially in humid climates.
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Check that you are using the correct paper size for your print job. The paper in the tray must match the size selected in your print settings.
Mismatched paper sizes can trigger the E02 error on some Canon models.
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Press the Resume or Stop button on the printer to clear the error and retry.
If the error returns, try cleaning the paper feed roller. Your Canon manual has instructions specific to your model.
When to Call a Professional
The E02 error is almost always fixable at home. If the error keeps appearing even with properly loaded paper, the paper feed roller may need cleaning or replacement. A technician can service this for $40 to $70.
Frequently Asked Questions
Why does my Canon show E02 when paper is in the tray?
The paper may not be seated deep enough for the sensor to detect. Remove all paper, tap the stack on a flat surface, and reload it firmly. Also check that the guides are snug and the paper is not curled.
Can I use photo paper to clear the E02 error?
Yes, but make sure your print settings match the paper type you loaded. Photo paper should typically go in the rear tray, not the front cassette. Check your Canon manual for the recommended tray for each paper type.
How do I clean the Canon paper feed roller?
Most Canon printers have a roller cleaning function in the maintenance menu. Go to Setup > Maintenance > Roller Cleaning on the printer display. The printer will feed a blank page to clean the roller. Run it two or three times.