Xbox Error Code 0x87DD0013 — What It Means & How to Fix It

What Does This Error Mean?

Error 0x87DD0013 means Xbox Live services are currently unavailable. Your Xbox cannot connect to Microsoft's online servers to sign you in or access online features. This is almost always caused by a Microsoft server outage or maintenance period — not your console.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series S
Xbox Series X

Common Causes

Xbox Live servers are experiencing an outage or scheduled maintenance
Your internet connection dropped at the moment the Xbox tried to connect
Your account's sign-in token has expired and the servers are unreachable to refresh it
A temporary overload on Microsoft's authentication servers is causing sign-in failures
Your router is blocking the connection to Xbox Live servers

How to Fix It

Check Xbox Live server status. Go to support.xbox.com/xbox-live-status on your phone or another device. Look for any services marked as Limited or Down.

If the status page shows an outage, wait for Microsoft to fix it. There is nothing else you can do.
Restart your Xbox console. Hold the Xbox button on the front of the console for 10 seconds to fully shut it down. Unplug the power cable for 30 seconds, then restart.

Unplugging the power cable clears the power supply capacitors and forces a true cold start.
Restart your router. Unplug it from the wall for 30 seconds and plug it back in. Wait two full minutes for it to reconnect before testing your Xbox again.

Router issues can prevent the Xbox from reaching Microsoft's servers even if other devices seem fine.
Sign out of your Xbox account and sign back in. Press the Xbox button, go to Profile & system, select your profile, then Sign out. Restart the console and sign in again.

This forces the console to fetch a fresh sign-in token from Microsoft's servers.
Check your Xbox network settings. Go to Settings > General > Network settings > Test network connection. Look for any failures in the results.

If the test fails at 'Xbox Live', the issue is with Microsoft's servers or your internet connection upstream.

When to Call a Professional

This error is caused by Microsoft's servers or your internet connection. No hardware repair is needed. If Xbox Live is shown as fully operational but you still see this error, contact Xbox Support at support.xbox.com.

Frequently Asked Questions

How long do Xbox Live outages usually last?

Most Xbox Live outages are resolved within a few hours. Major outages that affect sign-in and multiplayer are rare and usually fixed within 24 hours. Microsoft typically posts live updates at support.xbox.com/xbox-live-status during outages.

Can I still use my Xbox during an Xbox Live outage?

Yes. You can play disc games and digital games if your console is set as your Home Xbox. Offline games, local multiplayer, and media apps do not require Xbox Live. Online multiplayer and cloud features will not work until the service is restored.

Why does this error happen even when I can browse the internet?

Your general internet is working, but Xbox Live uses specific server addresses and ports. Your router may be blocking those specific connections. Or Microsoft's servers may be up overall but the sign-in service specifically is down. Check the Xbox Live status page to see which specific services are affected.