Xbox Error Code 0x80070424 — What It Means & How to Fix It

What Does This Error Mean?

0x80070424 means your Xbox failed to start a required background service or process. This can prevent games from launching, updates from installing, or features from working. It is usually fixed by a full power cycle or a system reset.

Affected Models

Xbox One
Xbox One S
Xbox One X
Xbox Series S
Xbox Series X

Common Causes

A background Xbox system service crashed and did not restart properly
The Xbox's system cache has become corrupted, causing service startup failures
A recent system update did not install correctly, leaving the system in a broken state
The Xbox has been in Instant-On standby for too long and needs a full restart
There is a conflict between a recently installed app and a system service

How to Fix It

Perform a full power cycle. Hold the power button on the console for 10 seconds until it shuts down completely. Unplug the power cable from the back of the Xbox for 2 minutes. Plug it back in and turn it on.

A full power cycle — not just a restart — completely clears the system's memory and service state. This fixes most 0x80070424 errors.
Check for a pending system update. Go to Settings > System > Updates > Update console. If an update is available, install it. A failed previous update can leave services in a broken state.

Always keep your Xbox updated. Updates often include fixes for system service stability.
Clear the system cache. Go to Settings > Devices & connections > Blu-ray > Persistent storage > Clear persistent storage. Then restart the console.

Clearing the persistent storage removes cached service data that may be corrupted.
Uninstall recently added apps. If this error started after installing a new app, go to My games & apps, find the app, press Menu, and select Uninstall. Then restart and test.

Poorly written third-party apps can sometimes interfere with Xbox system services.
Factory reset the Xbox (keep my games & apps). Go to Settings > System > Console info > Reset console > Reset and keep my games & apps. This resets the system software without deleting your installed games.

This reinstalls the system software cleanly while preserving your downloaded games and accounts. It takes 10 to 20 minutes.

When to Call a Professional

0x80070424 is a system software issue — no hardware repair is normally needed. If a full factory reset does not resolve this error, the system software may be fundamentally broken. Contact Xbox Support at support.xbox.com to explore a system recovery or repair option.

Frequently Asked Questions

What is the difference between a restart and a full power cycle?

A restart simply reboots the Xbox software. A full power cycle completely cuts power, clears RAM and all background processes, and starts everything from scratch. For service errors like 0x80070424, a power cycle is much more effective than a simple restart.

Will a factory reset delete all my games?

If you choose Reset and keep my games & apps, no — your installed games stay. If you choose Reset and remove everything, all games, saves, and data are wiped. For fixing service errors, always choose the keep option first before considering a full wipe.

How long does a factory reset take on Xbox?

A partial reset (keep my games & apps) usually takes 10 to 20 minutes. A full reset (remove everything) can take 30 to 60 minutes. Do not power off the Xbox during the reset — this can cause additional system damage.