Xbox Error 0x80070005 — Permission Denied Fix

What Does This Error Mean?

The 0x80070005 error means your Xbox does not have the right permissions to complete an action. This can happen when installing or updating games, apps, or system updates. It is usually caused by account permission issues, a full hard drive, or a corrupted installation.

Affected Models

Xbox Series X
Xbox Series S
Xbox One
Xbox One S
Xbox One X

Common Causes

Your Xbox account does not have the necessary permissions for the action you are trying to perform
A child or restricted account is trying to do something that requires an adult account
The game or app installation files are corrupted
Your Xbox's internal storage is full or has errors
A system update is required before the action can be completed

How to Fix It

Restart your Xbox with a hard reset. Press and hold the power button for 10 seconds, unplug the power for 30 seconds, then plug it back in and turn it on.

A hard reset clears temporary permission data and fixes many access errors.
Check your account type. If you are using a child account, some actions require approval from the family organizer. Go to account.microsoft.com/family to check.

Child accounts have restrictions on purchases, online play, and certain content. An adult needs to grant permission.
Check available storage space. Go to Settings > System > Storage. Make sure you have at least 10 percent free space on your drive.

A nearly full hard drive can cause permission errors during installation. Delete games you no longer play to free space.
Uninstall and reinstall the affected game or app. Go to My games & apps, find the game, press the Menu button, and choose Uninstall. Then reinstall it from the Store.

A corrupted installation can cause false permission errors. Reinstalling gets fresh, clean files.
Make sure your console is fully updated. Go to Settings > System > Updates and install any available system updates.

Some games and apps require the latest system version to install properly.

When to Call a Professional

If this error keeps appearing for every game or app, there may be a deeper account or console issue. Contact Xbox Support for account-related problems, especially with family and child accounts. For hardware issues, Microsoft offers console repair services.

Frequently Asked Questions

Why does a child account get this error?

Microsoft family settings restrict what child accounts can do. This includes purchasing games, playing online, and accessing certain content. The family organizer (parent) needs to log into account.microsoft.com/family to approve specific permissions.

Can I change a child account to an adult account?

You cannot directly change a child account to an adult account. When the account holder turns the age of majority in their region, the account automatically becomes an adult account. Until then, the family organizer can adjust individual permissions to allow specific actions.

Does reinstalling a game delete my saved progress?

No, if you are signed in to Xbox Live. Your saved game data is automatically backed up to the cloud. When you reinstall and launch the game, your saves sync back from the cloud.