PlayStation Error Code WV-36404-3 — What It Means & How to Fix It

What Does This Error Mean?

WV-36404-3 means a video streaming app or service on your PlayStation encountered an error. This is usually a network issue or a problem with the streaming service's servers. It is not a console hardware problem.

Affected Models

PlayStation 4
PlayStation 4 Slim
PlayStation 4 Pro

Common Causes

The streaming service's servers are temporarily down or overloaded
Your internet connection is too slow for the selected video quality
The streaming app on your PS4 is outdated and needs an update
Your network's DNS settings are preventing the app from reaching its servers
A Wi-Fi signal issue is causing packet loss that disrupts the video stream

How to Fix It

Close the streaming app and reopen it. Press the PS button, highlight the app, press Options > Close Application. Then relaunch it.

A simple app restart resolves most temporary streaming errors including WV-36404-3.
Check the streaming service's status on your phone. Search for '[service name] down' or visit downdetector.com. If the service is having issues, wait for them to fix it.

Streaming outages are common during major events and peak viewing hours.
Test your internet speed. Go to Settings > Network > Test Internet Connection. Check your download speed. For HD streaming you need at least 5 Mbps. For 4K, you need 25 Mbps or more.

Slow internet is a very common cause of streaming errors and buffering.
Update the streaming app. From the PS4 home screen, highlight the streaming app, press Options, and look for an Update option. Keeping apps updated prevents compatibility issues.

Outdated apps can lose compatibility with streaming service changes and trigger errors.
Change your PS4's DNS to 8.8.8.8 and 8.8.4.4. Go to Settings > Network > Set Up Internet Connection > Custom. Set DNS manually. Faster DNS can help streaming apps locate their servers more reliably.

Some streaming services use geo-based DNS routing that works better with reliable DNS servers.

When to Call a Professional

WV-36404-3 is a software and network issue — no repair is needed. If your internet speed is consistently too slow for streaming, contact your internet provider. Most streaming services require at least 5 Mbps for HD video.

Frequently Asked Questions

Why does WV-36404-3 only appear on certain shows or channels?

Some content uses different servers or CDN (content delivery networks) than others. A specific show or channel may be hosted on a server that is temporarily down. If other content on the same app works, the issue is with that specific content's server.

How fast does my internet need to be for PS4 streaming?

For standard HD (1080p): at least 5 to 8 Mbps. For 4K Ultra HD: at least 25 Mbps. For smooth streaming without buffering, a wired Ethernet connection is always better than Wi-Fi.

Can I use the PS4 for Netflix, Disney+, and other streaming apps?

Yes. The PS4 supports all major streaming apps including Netflix, Disney+, Amazon Prime Video, YouTube, Hulu, Apple TV, and more. Find them all in the Media section of the PlayStation Store — they are free to download. You just need a subscription to each service to use them.