CE-100095-5
Sony PlayStation
Severity: ModerateWhat Does This Error Mean?
CE-100095-5 means your PS5 cannot read the disc you inserted. The disc drive could not load the game or movie data. This is usually caused by a dirty, scratched, or incompatible disc.
Affected Models
- PlayStation 5
Common Causes
- The disc surface is dirty, smudged, or has fingerprints blocking the laser
- The disc has deep scratches that damage the readable layer
- The disc is from a different region and is not compatible with your console
- The PS5 disc drive hardware has a fault or misalignment
- The disc is a burned copy or otherwise non-standard format
How to Fix It
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Clean the disc. Hold the disc by the edges and gently wipe from the center outward with a soft, lint-free cloth. Do not wipe in circles.
Even light smudges can stop the laser from reading the disc. Always handle discs by the edges to prevent fingerprints.
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Inspect the disc for scratches. Hold it up to a light source and look at the shiny side. Light surface scratches are usually fine. Deep grooves that catch your fingernail may prevent reading.
A disc polishing kit (available at electronics stores) can sometimes recover mildly scratched discs.
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Check the disc region. The PS5 plays Blu-ray discs, but game discs are region-locked. Make sure the disc was purchased in the same region as your console (e.g., NTSC for the US, PAL for Europe).
Region mismatch is a common cause when buying used or imported games online.
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Try inserting the disc again. Eject it fully, wait 10 seconds, then slowly reinsert it. Make sure it clicks into place and is fully seated.
Sometimes the disc is not fully inserted and the drive cannot spin it correctly.
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Restart your PS5. Press the PS button, go to Power, and select Restart PS5. After it restarts, try inserting the disc again.
A full restart clears the system cache and resets the disc drive, which can resolve one-off reading errors.
When to Call a Professional
If the disc drive refuses to read any disc at all — even brand-new ones — the drive may be physically faulty. Contact Sony support at support.playstation.com to arrange a repair. PS5 consoles include a one-year warranty that may cover disc drive defects.
Frequently Asked Questions
Will CE-100095-5 appear with every disc or just one?
If this error appears with only one disc, the problem is almost certainly the disc itself. If it appears with every disc you insert, the PS5 disc drive may have a hardware fault. Test with at least two or three different known-good discs before concluding the drive is broken.
Can I fix a scratched disc that shows CE-100095-5?
Sometimes. Light scratches can be polished away using a disc repair kit. Deep scratches that go through the reflective layer cannot be repaired. For badly scratched games, buying a digital copy from the PlayStation Store is the most reliable fix.
Does CE-100095-5 mean my PS5 disc drive is broken?
Not necessarily. Most cases are caused by a bad disc, not a broken drive. Only consider the drive faulty if multiple clean, undamaged, region-correct discs all fail. Contact Sony support if you have confirmed the drive cannot read any disc at all.