hE2
Samsung Washing Machine
Severity: ModerateWhat Does This Error Mean?
The hE2 error means your Samsung washer has a steam generator problem. The steam function is not working correctly. This usually affects models with built-in steam cycles.
Affected Models
- WF45R6300AV
- WF50R8500AV
- WF45T6000AW
- Samsung washers with steam feature
Common Causes
- Steam generator not producing steam
- Faulty steam heater or heating element
- Low water pressure preventing steam generation
- Clogged steam nozzle or inlet
- Defective thermistor or temperature sensor in the steam system
How to Fix It
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Turn off and unplug the washer for 60 seconds.
A reset clears temporary faults in the steam system.
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Check that your home's water pressure is adequate.
Samsung recommends 14.5–116 PSI (1–8 bar) water pressure.
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Inspect the steam inlet hose at the back for kinks or blockages.
A kinked or crushed hose reduces water flow to the steam generator.
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Run a steam cycle again after the reset.
If the hE2 error returns right away, the steam heater needs inspection.
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Contact Samsung support if the error persists.
The steam generator assembly may need professional replacement.
When to Call a Professional
Steam system repairs involve heating components and pressurized water. This is not a DIY repair for most homeowners. Contact Samsung support or a licensed appliance technician. Repairs typically cost $180–$380.
Frequently Asked Questions
Can I use my Samsung washer without the steam function?
Yes. Most wash cycles do not require steam. You can run regular wash cycles normally. Just avoid selecting steam-based programs until repaired.
What Samsung washer models have the hE2 steam error?
Only Samsung washers with a built-in steam feature show this code. Check your model number to confirm your machine has steam. It's common on the WF45R6300AV and similar models.
How much does it cost to fix the hE2 error?
If it's a clog or hose kink, you can fix it for free. If the steam generator needs replacing, expect $180–$380. Always diagnose the root cause first.